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Service Marketplace

Service Guarantee

"Provide customer needs, meet customer expectations" is the core of Huitong marketing, the concept of customer service will always be implemented in all aspects of our marketing work. The company has established a sales and service network that is planned, organized and implemented by the Marketing Department and the Sales Department, and is specifically responsible for the offices and branches, with the participation of Huitong Sales Company, which can quickly provide products and services for users and make users feel the convenience brought by high-quality and fast services.

Sale service

After-sales service

Pre-sale service

Sale service

1. Our company can provide customers with the most complete product introduction and selection information. 2. Professionals provide design schemes and consulting services, and recommend products that best meet the actual needs of customers.

After-sales service

1. Provide users with comprehensive technical support, cooperate with user selection, and provide the most economical and reasonable solutions. 2. Provide free training for users, guide installation and maintenance methods, and determine the best solution. 3. We promise to deliver the goods in time according to the delivery date stipulated in the contract. 4. In the process of using the product, if the customer finds that the product cannot be used normally, he can immediately consult the after-sales service department of the marketing center, and explain in detail the model, specification, use environment, fault condition, purchase date and service requirements of the product used. The after-sales service department immediately puts forward handling opinions and solves the problem as soon as possible.

Pre-sale service

The company sends special personnel to be responsible for installation guidance, commissioning, commissioning, and on-site training. Provide free technical training and guidance to the users of the demand side, so that the on-site installation personnel can achieve "knowledge of use, operation, maintenance, maintenance, and principles" and so on. After installation guidance and commissioning, all monitoring data and working condition records are bound into a book and kept for storage. Provide lifelong tracking, maintenance and repair services for each user, conduct regular on-site or telephone return visits to the products in use, find out problems in time and deal with them. Establish a dedicated person responsible for user service. Every time a service is completed, a user service form must be filled in and signed by the user.

Cooperation Process

01

Communicate Requirements

Design Drawing

02

03

Production Equipment

Quality Inspection

04

05

Installation & Commissioning

After-sales Service

06

Online